Minibus Hire Edinburgh

Booking terms & conditions

All bookings are made subject to the terms below. Please make sure you have read and agree to them before booking. To contact us in writing, email info@abcminibusesedinburgh.co.uk.

Payment Terms

  • Online card payments are processed securely by Stripe. We never see or store your full card details.
  • Option 1 – Deposit by card when you book online, with the outstanding balance paid by card before travel (using the link on your booking page) or in cash to the driver on the day.
  • Option 2 – Full payment by card when you book online.
  • Option 3 – Full payment by BACS / CHAPS / bank transfer (please contact us for bank details).
  • Deposits are only available when booking more than a week before travel; bookings closer to the travel date are paid in full.
  • We cannot confirm a booking until we have received at least the minimum deposit. The latest the balance can be settled is in cash to the driver on the day.

Amendments

  • We will try to do our best to make any amendments that you request but we cannot guarantee all amendments will be achievable.
  • Amendments must NEVER be made direct with a driver as drivers do not have access to make changes on the system.
  • All amendments need to be emailed to us and allowed 24 hours to process your request.
  • We cannot make amendments less than 24 hours prior to travel as the driver schedule will have already been done.
  • Simple amendments that don't affect anything with drivers or other bookings are done free of charge. Some amendments such as time changes may affect drivers legal hours so should your amendment require a driver change then a charge will be added which will be confirmed to you before making the change.

Cancellation & Refund Policy

  • All cancellations must be submitted in writing.
  • If a booking is cancelled with more than 5 days' notice before the date of travel, the customer will have no further costs to pay beyond the initial deposit.
  • If a booking is cancelled with less than 5 days' notice, payment in full will be due.
  • Deposits are non-refundable on bookings cancelled by the customer.
  • We are happy to roll over deposits onto alternative trips at the time of cancellation.
  • If we have to cancel a booking a full refund will be given.
  • All our payments and refunds are processed every Friday.

Delays to Service

  • No responsibility or liability whatsoever can be accepted by us for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay.
  • Both parties expressly recognise in transport such as coach hire that buses can be late as a normal cause of business without negligence on behalf of the coach hire company (typically due to previous customer delays, traffic, accidents and mechanical problems).
  • If any driver is delayed by more than 60 minutes and we are unable to replace a delayed coach within 1 hour and 30 minutes and the client chooses to make their own alternative travel arrangements they may be entitled to a refund of the deposit paid only.
  • If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver nor we will be held liable for any loss incurred, e.g. missed flights, paying extra for alternative transport, missed events or lateness to meetings.
  • If the vehicle allocated to the journey has a mechanical issue prior to or during the journey and we cannot find an alternative vehicle, we will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at management's discretion they may allow the deposit to be refunded.

Extra Drop Offs, Re-routes & Additional Hours

  • Each booking includes one pick-up and one drop-off only (unless quoted otherwise).
  • Any extra drop-offs not included on the initial booking will be charged at a minimum of £10–£25 per drop at the driver's discretion.
  • Any additional drop-off charges must be paid in cash to the driver.
  • If the customer requires the driver to wait beyond the agreed schedule, the driver may accommodate this at a minimum charge of £50 per hour, payable in cash.
  • If additional drops are decided on the day whilst travelling, the driver has the right to refuse and only complete the booked itinerary.

Alcohol, Food & Drink

  • We allow eating and drinking on board. Alcohol must be agreed PRIOR to travelling.
  • Any spillages, vomiting or urinating are charged at £50.
  • Vandalism is charged at the cost of repair.
  • Alcohol is only permitted within moderation. If at any point the driver is distracted or feeling uncomfortable / threatened then he has the right to terminate the transport.
  • Think ahead and bring a bin liner for your waste. Your driver will be more than happy to dispose of the bin liner for you at no charge at all.
  • Should there be litter all around the bus this will result in a £20 cleaning fee.

Damages & Spillage

  • Any damage or spillage caused by passengers will be charged at a minimum rate of £25.
  • This includes soft drinks, water, wine, spirits or any form of liquid.
  • Any fines for misuse, damage or spillages must be paid in cash to the driver.
  • Drinking is not permitted unless agreed prior to booking; it may be allowed at the driver's discretion only if the driver has agreed for passengers to do so.

Dogs & Pets

  • Guide dogs are permitted.
  • Other than guide dogs only 2 dogs are allowed on board with the condition that they are well behaved.
  • Any dog fouling is charged at £50.
  • Please ensure your pet is properly controlled throughout the journey.

Children & Babies

  • Everybody regardless of age is classed as a passenger and needs a seat of their own.
  • We can sometimes provide the correct child seat if available for £5 each use.
  • Most customers tend to use their own child seats and we label it in our storage room ready for your return journey.
  • We will NEVER use your child seats for anyone else's transfer.

Complaints

  • We go above and beyond to make sure all our passengers are happy so receiving a complaint is heartbreaking.
  • If you do have a complaint please email your full detailed complaint with your booking reference number.
  • Allow 3 working days for your complaint to be dealt with & resolved.
  • We take all feedback seriously and will work to resolve any issues promptly.